An Open Letter to Southwest Airlines
Dear Southwest Airlines–
I needed to drop you a note to tell you about my latest trip. I’ve been happily flying Southwest since you added service between St Louis and Minneapolis, a route I take monthly. Until this past weekend, I’ve enjoyed low fares, on-time flights, and generally competent, friendly service from your company. However, on Friday I experienced a situation so egregious that it may force me to refrain from patronizing your business ever again.
